Day One

Annual Planning

• Identifying 21st Century key control issues
• Scoping the modern day audit
• Risk assessment tools and techniques
• Taking the pain out of auditing with Analytical Review
• Repairing the damage of control deficiencies
• Minimising the number of key controls
  

Optimising the audit

• Making the most of your audit resource
• Identifying the key assignment objectives
• Scoping individual audits
• Using innovative audit techniques
• Getting the right results
• Driving business changes through improvement cycles

Case study - Using the techniques above you will plan, perform and report a basic internal audit over a standard business function. You will use and understand a number of audit methods and compare the outcomes to understand how results might differ.

Day Two

Key functional audit areas

Using innovative techniques and modern thinking you will ensure the key functional areas of a Telecom Company are covered through the practical application of:

• Understanding and documenting key elements
• Recognising and mitigating risk and control issues
• Ensuring adequacy of Financial Statement Assertion Controls- Customer Service
• Win Business
• The Order to provision life cycle
• Repair and Maintenance
• Pricing and Billing
• Fraud Management
• Fixed Assets
• FA life cycle – Acquisition, classification, transfer, disposal
• Valuation and Depreciation
• Register and ledger maintenance
• Income Integrity and Revenue Assurance
• Auditing 21st Century Networks (including Mobile)
• Mediation, pricing and collection
• Revenue Assurance
• Other Licensed Operators
• Mobile Operations
• Customer Recruitment
• Calling Plans
• Interconnect, Roaming and collection
• Financial Analysis and Reporting
• 3G and content management

Case study

Applying the techniques used on Day 1 you will be required to determine key business improvement areas and make practical recommendations for improvement.You will present these findings and justify your conclusions.

Day Three

Key functional audit areas continued

• Procurement and Supply Chain
• The supply chain life cycle – Ordering to Distribution
• Invoice Management and Payments
• Keeping Accurate financial records
• Financial Management
• Period End financial controls
• Consolidation (including Treasury and Taxation)
• SG&A, Payroll and Expenses

IT Auditing for the 21st Century

Understanding the key elements of the IT function which drive a modern Telco and how to audit them:

•  Effects of Regulation
• Planning and Organisation
• Infrastructure and Operating Practices
• IT Auditing Standards – BSI / OSI
• Asset Protection
• Disaster Recovery and Business Continuity
• Systems Development Life Cycle
  

Case Study

 Risk Management and Business Process